Cancellations & Late Arrivals

Cancellation Policy (We take this policy seriously)

To limit "No-Shows" & "Last Minute Cancellations", we secure your appointment with a credit card.

 

We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive services they need. For this reason, you will be charged the full price of the service fee

We understand that emergencies arise and illnesses occur. If you have a fever, a known infection, within 24 hours prior to your appointment time, we request that you call & cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment.

Late cancellation due to emergency, illness, or inclement weather Do not result in any missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy Please arrive 5-10 minutes prior to your appointment time to complete any required paperwork & answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this occurs & we'll do our best to accommodate you.

Specific appointment times are reserved for each client, We cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will compensate accordingly.

 

 

Please read this link 

https://mymassageworld.com/wp-content/uploads/2015/04/MMW-Form-Policies.pdf